Notifications not received when paying with apple pay/google pay
Status: ResolvedThe issue has been fixed and we’re confident it’s resolved SumUp services have returned to normal. You can stay up to date on the status of our services anytime here on our status page:...
View ArticlePayments affected in Hungary
Status: ResolvedThe issue has been fixed and we’re confident it’s resolved SumUp services have returned to normal. You can stay up to date on the status of our services anytime here on our status page:...
View ArticleProblems with Card Processing
Status: ResolvedThe issue has been fixed and we’re confident it’s resolved SumUp services have returned to normal. You can stay up to date on the status of our services anytime here on our status page:...
View ArticlePartial Logins and Authorization Outage
Status: ResolvedThe issue has been fixed and we’re confident it’s resolved SumUp services have returned to normal. You can stay up to date on the status of our services anytime here on our status page:...
View ArticleMaintenance: Identity Management Services Maintenance
Status: CompleteMaintenance has completedAffected components Logins (Under maintenance)
View ArticleAn ongoing issue is impacting bookings, API order V2, and callback order V2,...
Status: ResolvedThe issue has been fixed and we’re confident it’s resolved SumUp services have returned to normal. You can stay up to date on the status of our services anytime here on our status page:...
View ArticleIssue with accelerated payouts in some EU countries.
Status: ResolvedThe issue has been fixed and we’re confident it’s resolved SumUp services have returned to normal. You can stay up to date on the status of our services anytime here on our status page:...
View ArticleSome pages on the marketing website are inaccessible
Status: ResolvedThe issue has been fixed and we’re confident it’s resolved All marketing website pages are loading normally. You can stay up to date on the status of our services anytime here on our...
View ArticleWe are seeing degraded performance in some services
Status: ResolvedThe issue has been fixed and we’re confident it’s resolved SumUp services have returned to normal. You can stay up to date on the status of our services anytime here on our status page:...
View ArticleIssues with the subscriptions pages on the dashboard
Status: ResolvedThe issue has been fixed and we’re confident it’s resolved SumUp services have returned to normal. You can stay up to date on the status of our services anytime here on our status page:...
View ArticlePartial outage of services
Status: ResolvedThe issue has been fixed and we’re confident it’s resolved SumUp services have returned to normal. You can stay up to date on the status of our services anytime here on our status page:...
View ArticlePartial Outage of Online Payments
Status: MonitoringApplied a fix for the problem, we’re monitoring the situation SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved....
View ArticleIssues Loading the Dashboard
Status: ResolvedThe issue has been fixed and we’re confident it’s resolved SumUp services have returned to normal. You can stay up to date on the status of our services anytime here on our status page:...
View ArticleIssues with logins, affecting some transactions
Status: ResolvedThe issue has been fixed and we’re confident it’s resolved SumUp services have returned to normal, including the sessions that could have been corrupted. All operations should be back...
View ArticleInvoice sending interrupted
Status: ResolvedThe issue has been fixed Invoice sending functionality has been restoredAffected components Invoices (Operational)
View ArticleIncreased Card Acceptance Failure Rates in Germany
Status: ResolvedThe issue is resolved.Affected components Card Readers (Operational)
View ArticleDowntime of Card Reader shop
Status: ResolvedThe issue has been fixed and we’re confident it’s resolved SumUp services have returned to normal. You can stay up to date on the status of our services anytime here on our status page:...
View ArticleWe are investigating issues with outbound payment from Business Accounts for...
Status: ResolvedThe issue has been fixed and we’re confident it’s resolved SumUp services have returned to normal. You can stay up to date on the status of our services anytime here on our status page:...
View ArticleMaintenance: Planned maintenance - expected payments downtime (10 minutes)...
Status: CompleteMaintenance has completedAffected components Card Readers (Under maintenance) Online Payments (Under maintenance) Payment Links (Under maintenance)
View ArticleSome user unable to acess invoices On iOS App
Status: ResolvedThe issue has been fixed in iOS version 3.4.38 and we’re confident it’s resolved SumUp services have returned to normal. You can stay up to date on the status of our services anytime...
View ArticleReporting (daily totals, revenue, z-reports) partially not available
Status: ResolvedThe issue has been fixed and we’re confident it’s resolved SumUp services have returned to normal. You can stay up to date on the status of our services anytime here on our status page:...
View ArticleLatency issues with processing payments
Status: ResolvedThe issue has been fixed and we’re confident it’s resolved SumUp services have returned to normal. You can stay up to date on the status of our services anytime here on our status page:...
View ArticleWe are having some issue with the Receipts generation, SumUp technical team...
Status: ResolvedThe issue has been fixed and we’re confident it’s resolved SumUp services have returned to normal. You can stay up to date on the status of our services anytime here on our status page:...
View ArticleMaintenance: SumUp Card - issuing and management maintenance
Status: CompleteThe maintenance was completed. All components should work as expected.Affected components Business Account (EU) (Under maintenance)
View ArticleMaintenance: SumUp Card - card present authorizations maintenance
Status: CompleteMaintenance has completedAffected components Business Account (EU) (Under maintenance)
View ArticleSumUp Invoices Italy: SdI connection
Status: ResolvedThe functionality to receive e-invoices and properly display the status of sent e-invoices has been restored.Affected components Invoices (Operational)
View ArticleReader connection issues
Status: ResolvedThe issue has been fixed and we’re confident it’s resolved SumUp services have returned to normal. You can stay up to date on the status of our services anytime here on our status page:...
View ArticleMaintenance: Payment Service Maintenance
Status: ScheduledWe will be performing a scheduled maintenance on our payment service to improve its performance and stability. We apologize for any inconvenience this may cause.Affected components...
View ArticleDegradation of payments service
Status: ResolvedThe issue has been fixed and we’re confident it’s resolved SumUp services have returned to normal. You can stay up to date on the status of our services anytime here on our status page:...
View ArticleTransfer history has a delay displaying transactions
Status: ResolvedThe issue has been fixed and we’re confident it’s resolved SumUp services have returned to normal. You can stay up to date on the status of our services anytime here on our status page:...
View ArticleIssues with double sales in the Sales History
Status: ResolvedThe issue has been fixed and we’re confident it’s resolved We're confident that there are no more double sales occurs. The previously visible double-sales in the Sales History and Sales...
View ArticleIncreased errors in card payments
Status: ResolvedThe issue has been fixed and we’re confident it’s resolved SumUp services have returned to normal. You can stay up to date on the status of our services anytime here on our status page:...
View ArticleDelayed email delivery
Status: ResolvedThe issue has been fixed.Affected components Logins (Operational)
View ArticleSumUp Invoices not available in the dashboard
Status: ResolvedThe issue has been fixed and we’re confident it’s resolved SumUp services have returned to normal. You can stay up to date on the status of our services anytime here on our status page:...
View ArticleDegraded performance
Status: ResolvedThe issue has been fixed and we’re confident it’s resolved SumUp services have returned to normal. You can stay up to date on the status of our services anytime here on our status page:...
View ArticleDelay showing sales in the sales report
Status: ResolvedThe issue has been fixed and we’re confident it’s resolved SumUp services have returned to normal. You can stay up to date on the status of our services anytime here on our status page:...
View ArticleIssues with support chat on the web dashboard
Status: ResolvedThe issue has been fixed and we’re confident it’s resolved SumUp services have returned to normal. You can stay up to date on the status of our services anytime here on our status page:...
View ArticleCard payments performance degradation and failure
Status: ResolvedThe issue has been fixed and we’re confident it’s resolved SumUp services have returned to normal. You can stay up to date on the status of our services anytime here on our status page:...
View ArticleIssues with sumup.com
Status: ResolvedThe issue has been fixed and we’re confident it’s resolved SumUp services have returned to normal. You can stay up to date on the status of our services anytime here on our status page:...
View ArticleWe experienced an increase in failures on Logins
Status: ResolvedThe issue has been fixed and we’re confident it’s resolved SumUp services have returned to normal. You can stay up to date on the status of our services anytime here on our status page:...
View ArticleWe are experiencing increased failures for issuing refunds
Status: ResolvedThe issue has been fixed and we’re confident it’s resolved SumUp services have returned to normal. You can stay up to date on the status of our services anytime here on our status page:...
View ArticleMaintenance: Partial Faster Payments (FPS) outage
Status: CompleteMaintenance has completedAffected components Business Account (EU) (Under maintenance)
View ArticleCard not present/Apple pay/Google pay payments not going through
Status: ResolvedThe issue has been fixed and we’re confident it’s resolved SumUp services have returned to normal. You can stay up to date on the status of our services anytime here on our status page:...
View ArticleTransfers processing issues for European Business Account holders
Status: ResolvedThe issue has been fixed and transactions processing have returned to normal.Affected components Business Account (EU) (Operational)
View ArticleSalesforce is experiencing issues, impacting our support channels
Status: ResolvedThe issue has been fixed and we’re confident it’s resolved SumUp services have returned to normal. You can stay up to date on the status of our services anytime here on our status page:...
View ArticleGift card management not available in our apps
Status: ResolvedThe issue has been fixed and we’re confident it’s resolved SumUp services have returned to normal. If you are still experiencing any issues, please log out and log back into your mobile...
View ArticleTransaction Shown as Pending.
Status: ResolvedThe issue has been fixed and we’re confident it’s resolved All transactions should now display the proper status.Affected components Payouts (Operational) Card Readers (Operational)...
View Article3G readers impaired
Status: ResolvedThe issue has been fixed and we’re confident it’s resolved
View ArticleEmail delivery issue for Invoices
Status: ResolvedWe found out it is related to the third-party email provider. The affected emails will be retried again within 72 hours as per our email provider.Affected components Invoices...
View ArticleDegradation of Online Payments processing capabilities
Status: InvestigatingAn issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find...
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